ARCH · WAYNE HSU LTD.
Here to help.
Questions about Arch? Get in touch.
CONTACT SUPPORT
Let’s sort it out.
Email us with the issue and your device model.
Already subscribed?
Use Restore purchases on the paywall or in Settings, with the Apple Account that made the purchase.
Manage or cancel a subscription
On your iPhone or iPad, open Settings, tap your name, then Subscriptions and choose Arch. Deleting the app does not cancel a subscription.
Exercise videos
The updated Arch downloads exercise videos and voice guides when needed, then keeps verified copies on your device. For a failed download, check your connection and try again.
Your training records
The updated Arch stores your plan and history locally and does not require an Arch account. Exercise media can be downloaded again; training records depend on your device backup. Arch does not currently offer cross-device sync.
Privacy questions
See our Privacy Policy and Terms, or contact us using the email above.